Policies

Fragrances: We do our very best to describe the fragrance notes in our Candle Collections. We also use the list of notes and descriptions from our Suppliers. If you are unsure of a particular fragrance based on the description, we encourage you to purchase votive size candles before purchasing in larger sizes.

Retailers/Wholesale Accounts:  When placing your first few orders with us, it's advised purchasing smaller quantities of fragrances. Everyone is different, preferring some scents over others. Therefore, it's advised ordering smaller amounts in multiple fragrances. Once you have a feel for what your customers want, you will have insight into the fragrances and quantities to order for future orders. We do not accept returns because a particular scent isn't moving for you.

Special Events Policy:  Once your order has been placed for Weddings, Corporate events, Employee/Customer Appreciate Gifts, Fundraisers, Reunions, Bridal/Baby Showers, Non-Profit Organizations, Custom Blended Fragrances and Wholesale Accounts or any order with Customized Labeling, cannot be cancelled or returned. All sales are final once your order has been received.

We take great pride in our products, and our goal is to continue to create wonderfully scented, 100% Soy Wax Candles that you will absolutely love! We think you'll find that our candles smell amazing and will keep you coming back for more. 

Placing your order: Please check your order for accuracy prior to placing your order with us. Make sure the candle containers and quantities of each fragrance are correct. Check the shipping address to make sure it is correct. If any merchandise is returned to us due to an incorrect or undeliverable address, the credit card used for the order will be charged for any shipping charges we incur. Be sure your credit card number, expiration date, billing zip code attached to the credit card and the 3-digit code on the back of the credit card are all correct prior to placing your order. When your order is placed, you will receive a "Shopper Id Number". Use this number when contacting us about your order.

Thank you! We look forward to serving you.

Warm Regards,
Your Lowcountry Candle Company Team